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| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services |
| Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Comparison with alternative solutions - Key features and advantages of HP services |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Building service proposals and pricing models - Communicating ROI and total cost of ownership |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
1. What does HP Fix Services provide for HP Personal Systems? (Select two.)
A) Multiple response time options to meet customer needs
B) Operating system and firmware updates
C) Mandatory customer self-repair (offshore)
D) Protection from manufacturer defects
2. How are HP Care Pack Services sold?
A) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
B) They are available as a contractual service and can be sold at any time as a standard SKU offering
C) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
D) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
3. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
A) By increasing the average unit price of hardware sales to drive higher margins
B) By offering a tiered volume discount strategy that can be passed along to customers
C) By increasing customer stickiness via deeper relationships through end-to-end solutions
D) By decreasing the length of the standard hardware warranty
E) By extending the length of the contract's term indefinitely until canceled by one or the other party
4. Name a benefit of HP Active Care, powered by HP TechPulse.
A) Proactive issue identification and remediation
B) Ability to actively change the security policies in response to threats
C) Automatic performance tuning based on feedback
D) Actionable device and employee insights whether online or offline
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: A |
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