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Oracle 1Z0-1038-20 Q&A - in .pdf
- Exam Code: 1Z0-1038-20
- Exam Name: Oracle Service Center 2020 Implementation Essentials
- Q & A: 73 Questions and Answers
- Printable Oracle 1Z0-1038-20 PDF Format. It is an electronic file format regardless of the operating system platform.
- PDF Price: $59.99
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Oracle 1Z0-1038-20 Q&A - Testing Engine
- Exam Code: 1Z0-1038-20
- Exam Name: Oracle Service Center 2020 Implementation Essentials
- Q & A: 73 Questions and Answers
- Install on multiple computers for self-paced, at-your-convenience training.
- PC Test Engine Price: $59.99
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Oracle 1Z0-1038-20 Value Pack (Frequently Bought Together)
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About Oracle Service Center 2020 Implementation Essentials - 1Z0-1038-20 Exam
Solid technology skills open doors: stronger competitiveness among peers, greater visibility with decision-makers. TorrentValid's 1Z0-1038-20 question bank builds those skills systematically, with expert-verified answers across the Oracle Service Center 2020 Implementation Essentials blueprint.
Oracle 1Z0-1038-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2020 Implementation Essentials |
| Exam Number: | 1Z0-1038-20 |
| Exam Duration: | 85 minutes |
| Passing Score: | 62% |
| Exam Format: | Multiple Choice |
| Exam Price: | $245 USD |
| Available Languages: | English |
| Real Exam Qty: | 58 |
| Related Certifications: | Oracle Cross-Channel Contact Center Cloud Certification |
| Certificate Validity Period: | Not publicly specified / varies by Oracle certification policy |
| Recommended Training: | Oracle University Training (Oracle Service Cloud) |
| Exam Registration: | Oracle Certification Official Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center (Oracle Certification delivery dependent) |
| Pre Condition: | Recommended: familiarity with Oracle Service Cloud / CX Service concepts and implementation experience |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20 |
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Console Extensions | - Add-ins and extensions
|
| Customer and Agent Processes | - Interaction and communication setup
|
| B2C Service Products and Services | - Service Console Core Features and Setup
|
| User Interface and Administration | - UI and system administration
|
1Z0-1038-20 Exam Guide: Details, Policies, and Payment Security
Oracle lists these official training resources for candidates:
Structured training plus consistent question practice gives the most durable results.
Registration runs through Oracle's official channels:
Set up your profile, choose a test center or online slot, and book early — good dates disappear quickly.
By treating quality as a system, not a slogan. Our experts specialize in Oracle technology and constantly upgrade the 1Z0-1038-20 bank, with expert-verified answers across the Oracle Service Center 2020 Implementation Essentials objectives. You can download a free trial before paying, pay securely by credit card on our trusted payment platform, and rely on 365 days of free updates afterward — every revision is emailed to you automatically. Questions at any point get immediate answers from our support team.
The Oracle Service Center 2020 Implementation Essentials blueprint centers on these domains:
- Customer and Agent Processes
- B2C Service Products and Services
- Service Console Extensions
The full official outline lists further domains, and our bank covers them all.
According to current exam information, the 1Z0-1038-20 exam presents 58 questions within a 85 minutes-minute limit. Timed practice sessions are the simplest way to make that constraint feel familiar before the real day.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — and a download link appears immediately. If nothing arrives within two hours, check your spam folder and contact support. Install on unlimited devices, and enjoy 365 days of free updates: you receive an email with the updated 1Z0-1038-20 materials whenever a revision is released, followed by a 50% renewal discount at the end of the period.
Oracle publishes the following prerequisites for the Oracle Service Center 2020 Implementation Essentials: Recommended: familiarity with Oracle Service Cloud / CX Service concepts and implementation experience.
Always confirm the latest requirements on the official certification page.
At present, passing the 1Z0-1038-20 exam requires a score of 62%, and registration costs $245 USD. Both are Oracle's figures and subject to change — verify them on the official site when booking.
Clear terms, honored consistently. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. You may instead request a free exchange for two products of equal value.
Oracle Service Center 2020 Implementation Essentials Sample Questions:
Question #1
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents will get incidents only from the ql queue.
- B. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
- C. Agents can use the Fill Inbox functionality to select any of the three queues.
- D. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
Correct Answer: C 🗳️
Question #2
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Run a message base report and search for the text string you want to change.
- B. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- C. Look for the message in the receipt email body.
- D. Submit an incident to customer care.
Correct Answer: B,C 🗳️
Question #3
How can you set a preference that is local to your machine?
- A. By selecting File > Configuration
- B. By selecting Navigation pane > Configuration > Staff Management > Profiles
- C. By selecting File > Settings
- D. By selecting File > Options
Correct Answer: D 🗳️
Question #4
Which four statements are true about incident rules?
- A. A catch-all rule has no impact on incident rules.
- B. All incident rules should have an action to transit from the initial state to another state.
- C. A catch-all escalation action has no impact on incident rules.
- D. Incident rules should have a minimum of two rule states.
- E. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
- F. Incident rules should have one rule state.
- G. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
Correct Answer: B,E,F,G 🗳️
Question #5
Which two types of joins are available in analytics?
- A. Peripheral
- B. Outer LTD) External
- C. Intersection
- D. Internal
- E. Inner
Correct Answer: B,E 🗳️
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