[Nov 28, 2021] Fully Updated Dumps PDF - Latest 1Z0-1038-20 Exam Questions and Answers
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Oracle 1Z0-1038-20 Exam Syllabus Topics:
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NEW QUESTION 28
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Return
- B. Load
- C. Set Fields
- D. Entry Point
- E. Workspace
- F. Decision
Answer: D,E,F
NEW QUESTION 29
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- C. Because the system default is 15 minutes, it cannot be changed.
- D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
Answer: B
NEW QUESTION 30
Which two are non-CRUD operations?
- A. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options); - B. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- C. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- D. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- E. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- F. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
Answer: C,D
NEW QUESTION 31
Which three statements are true about Service Level Agreements?
- A. They enable you to specify the duration for which an incident can be kept in waiting status.
- B. They enable you to restrict what agents can view as part of navigation on the console.
- C. They enable you to restrict the number of incidents raised by end users through various channels.
- D. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
- E. They enable you to set a timeline for an agent to respond to an incident.
- F. They enable you to set the reports that are visible to an agent.
Answer: A,D,E
NEW QUESTION 32
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Answer: D
NEW QUESTION 33
Which three features can be configured in advanced routing?
- A. Skill relaxation
- B. Queue prioritization
- C. Queue segregation
- D. Skill time
- E. Queue limit
- F. Queue overflow
Answer: A,B,F
NEW QUESTION 34
Which two statements are true about safe mode in relation to add-ins?
- A. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
- B. It is a profile setting that must be enabled for a profile.
- C. It allows an agent desktop to log in to the application with local add-in files.
- D. It allows an agent desktop to log in to the application without any add-ins.
- E. It is a setting that must be enabled at the interface level.
Answer: A,C
NEW QUESTION 35
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a dollar symbol.
- B. The column name starts with a number.
- C. The column name starts with a lowercase alphabet.
- D. The column name contains a punctuation.
- E. The column name contains an underscore.
- F. The column name contains a space.
Answer: A,B,F
NEW QUESTION 36
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- B. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
- C. Agents will get incidents only from the ql queue.
- D. Agents can use the Fill Inbox functionality to select any of the three queues.
Answer: D
NEW QUESTION 37
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Removing fields in the workspaces
- B. Creating multiple workspaces per business function and assigning to different profiles
- C. Utilizing workflows and splitting functionality into more than one workspace
- D. Placing objects on different tabs and splitting the loading across multiple tabs
Answer: B
NEW QUESTION 38
Which two components can be edited in a standard report?
- A. Graphs
- B. Report headings
- C. Schedules
- D. Permissions
- E. Column headings
- F. Non-selectable filters
Answer: C,D
NEW QUESTION 39
Which two statements are true about a disposition?
- A. It can be made visible on the Customer Portal.
- B. It can be linked to products.
- C. It can be linked to categories.
- D. It helps to identify the root cause of an incident.
- E. It can be set to a maximum depth of three in hierarchy levels.
Answer: B,D
NEW QUESTION 40
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to re-create the message template across the multiple interfaces.
- B. You need to copy and paste the source code across the multiple interfaces.
- C. The change is reflected across all interfaces by default.
- D. You need to use the export and import option.
Answer: B
NEW QUESTION 41
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance >Customizable Menus > System Menus
- B. Configuration > Application Appearance > Customizable Menus > Custom Menus
- C. Configuration > Site Configuration > Configuration Settings
- D. Configuration > Site Configuration > Message Bases
Answer: A
NEW QUESTION 42
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 43
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Accept the changes.
- B. Validate the template.
- C. Save the deployment.
- D. Enable the global template.
Answer: C
NEW QUESTION 44
In which two scenarios would you use multiple interfaces?
- A. When you need multiple channels enabled such as email, chat, and web self-service
- B. When multiple languages need to be supported
- C. When your business operates in different lines of business
- D. When new business processes need to be supported other than the standard contact center
- E. When your portal needs the support of different channels for login
Answer: B,C
NEW QUESTION 45
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
- A. The agents are not able to get to the pages where they can end the script.
- B. The script beginning and ending buttons are not enabled for the script pages.
- C. No return events are listed in the incident workflow for the script to use.
- D. No exit or finished event is being triggered on the script pages.
Answer: C,D
NEW QUESTION 46
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- C. Oracle provides support for all accelerators.
- D. They
are available at http://www.oracle.com/technetwork. - E. The source files for all listed accelerators are available for download.
Answer: A,B
NEW QUESTION 47
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Remove Primary keys from all tables used in the report
- B. Add default values to runtime filters if used in the report
- C. Set the option to allow switching of data
- D. Do not set the deferred execution option
- E. Use runtime filters in preference to fixed filters
- F. Use a drilldown level to filter the top level
Answer: A,B
NEW QUESTION 48
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Make sure guided assistance is enabled in another interface.
- B. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- C. Make sure the guide definition file does not include any hash value while importing it.
- D. Increase the maximum number of response nodes in the configuration.
Answer: B
NEW QUESTION 49
Which statement is true about the JavaScript API?
- A. It comes with in-built exception handling.
- B. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It cannot be used in Custom Object workspaces.
Answer: B
NEW QUESTION 50
Which four types are used by incidents queues?
- A. Standard
- B. Round Robin (Logged In)
- C. Quick
- D. Advanced Routing
- E. Round Robin (All)
- F. FIFO
- G. LIFO
Answer: A,B,D,E
NEW QUESTION 51
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