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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services can be purchased at extremely discounted prices.
D) HP Services can immediately and seamlessly replace your help desk.

2. What are the six stages of the HP Services lifecycle?

A) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
B) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
C) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission

3. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to shift the IT focus/time from deployment tasks to core business activities.
B) They need to increase security for sensitive data.
C) They need to get reports about their IT performance environment.
D) They need to standardize IT implementations (global/multi-national, multi-location).
E) They need IT resources focused on innovation.

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center

Solutions: