Salesforce MC-201 Q&A - in .pdf

  • Exam Code: MC-201
  • Exam Name: Salesforce Certified Marketing Cloud Account Engagement Specialist
  • Q & A: 306 Questions and Answers
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  • Exam Code: MC-201
  • Exam Name: Salesforce Certified Marketing Cloud Account Engagement Specialist
  • Q & A: 306 Questions and Answers
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About Salesforce Certified Marketing Cloud Account Engagement Specialist - MC-201 Exam

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Salesforce MC-201 Exam Syllabus Topics:

SectionWeightObjectives
Email Marketing20%- Distinguish between the metrics collected in Account Engagement email reporting
- Identify the capabilities and use cases for email given a scenario
- Distinguish between an Email and an Email Template
Account Engagement Forms, Form Handlers and Landing Pages20%- Identify the capabilities, use cases and interpret metrics of Account Engagement forms given a scenario
- Identify the capabilities, use cases and interpret reporting metrics for landing pages
Lead Management24%- Explain what a Grade measures and how grading is managed
- Distinguish between the capabilities of, use cases for, and how to create different types of lists
- Explain what a Score measures and how scoring is managed
- Identify the capabilities and use cases of custom redirects
- Define the capabilities of a segmentation rule
- Define the capabilities of a completion action
- Define the capabilities of page actions
- Explain the components and use cases of an automation rule
Administration11%- Describe the capabilities of the Account Engagement Recycle Bin
- Illustrate how to create, edit, and map fields
- Explain the relationship between Account Engagement and Salesforce
Engagement Studio17%- Distinguish between the components of an Engagement Program
- Explain Engagement Program structure and capabilities
Visitors and Prospects8%- Apply the appropriate plan of action using Prospect Audits given a scenario
- Describe the relationship between visitors and prospects

Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions:

1. What do spam complaints refer to in an email report?

A) The number of prospects who opted out via the email preference center
B) The number of prospects who replied to the email to ask to be removed
C) The number of prospects who marked an email as spam
D) The number of prospects who clicked the unsubscribe link


2. What Information does the tooltip above each step on the engagement studio program report provide?

A) High-level metrics only for prospects who left the program at each step
B) High-level metrics only for prospects waiting to complete each step
C) High-level metrics only for prospects who have completed the step
D) High-level metrics only for prospects who have skipped each step


3. What will undelete a prospect?

A) If the deleted prospect is imported into Marketing Cloud Account Engagement with the same email address
B) If the deleted prospect re-converts by filling out a form with the same email address
C) If the deleted prospect visits a web page


4. Which two actions can cause an anonymous visitor to convert into an identified prospect? (Choose two answers.)

A) Clicking on a tracked link in an email.
B) Matching an automation rule.
C) Viewing more than one web page.
D) Submitting a form on a landing page.


5. What factors are involved with and determine email deliverability?
(Choose 2)

A) Domain Keys
B) Sender ID
C) Whitelist
D) Sender Policy Framework (SPF)
E) CAN-SPAM


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: A,B
Question # 4
Answer: A,D
Question # 5
Answer: A,D

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