Salesforce AP-209 Value Pack (Frequently Bought Together)

A customer shares with the consulting partner that the dispatchers, mobile resources and planners are very frustrated with the fact that the old Field Service system and processes are being replaced. They keep on saying that they won't be using the new system and that they are tired from all the changes within the company.
What should a consultant recommend in this case?

• A. Create flows to make processes as automated as possible
• B. Add to the implementation the usage of the Field Service Mobile App
• C. Recommend on outsourcing the job to third-party contractors
• D. Invest more time in training and focus on one Business Unit / Service Territory for the first phase

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

• A. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App
• B. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop
• C. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage
• D. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data
• E. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.
What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

• A. Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered
• B. Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
• C. Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
• D. Create Operating Hours with no availability, and use Shifts to define the daily changing availability

Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

• A. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies
• B. Use time-phased skills in order to ensure that only resources with security badges can perform the job
• C. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
• D. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account
• E. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies

Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?

• A. Modify the Scheduling Policy to prefer contractors
• B. Create a Service Territory for contractors to ensure that maintenance work is assigned only to them
• C. The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill
• D. The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and
  'Designated Work' for maintenance work between 9:00 AM and 5:00 PM