Microsoft 70-404 Q&A - in .pdf

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Q & A: 165 Questions and Answers
  • Printable Microsoft 70-404 PDF Format. It is an electronic file format regardless of the operating system platform.
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Microsoft 70-404 Q&A - Testing Engine

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Q & A: 165 Questions and Answers
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Data Warehouse- Reporting configuration
  • 1. Standard and custom reports
    • 2. SSRS integration
      Topic 2: Service Catalog and Request Fulfillment- Service offerings
      • 1. Service request workflows
        • 2. Request offerings configuration
          Topic 3: Configuration Management Database (CMDB)- Service asset and configuration items
          • 1. CI classes and relationships
            • 2. Discovery and synchronization
              Topic 4: Deploying and Configuring System Center Service Manager- Management packs configuration
              • 1. Importing and customizing management packs
                • 2. Service Manager data warehouse integration
                  - Installation and initial configuration
                  • 1. Service Manager management server setup
                    • 2. Prerequisites and system requirements
                      Topic 5: Security and Access Control- User roles and permissions
                      • 1. Role-based access control (RBAC)
                        • 2. Active Directory integration
                          Topic 6: Service Desk and Incident Management- Incident management workflow
                          • 1. Incident lifecycle configuration
                            • 2. Work item templates and queues
                              - Problem management
                              • 1. Root cause analysis processes
                                • 2. Problem record handling

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