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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

2. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How would you like customers to interact with you?
B) Do you foresee growing beyond 250 agents within 12 months of deployment?
C) How do your customers interact with you?
D) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?

3. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business requires feature richness
B) The business considers the contact center as mission critical
C) The business needs blended multichannel
D) The business requires English-only support
E) The business needs to respond or initiate social media interactions

4. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound contact Express
B) Avaya Contact center Select
C) Avaya IP Office Contact Center

5. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can be deployable in hours instead of days
B) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
C) They offer callers an option to provide feedback at the end of their call
D) They are priced for midsize businesses

Solutions: