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Salesforce Certified Platform Administrator II Sample Questions:

1. Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.
What could the administrator do to troubleshoot the issue?

A) Change the value with a Specific New Field Value so the Process Builder knows what value to look for.
B) Check the Approval Process to make sure it is on the correct version.
C) Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.
D) Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.

2. Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?

A) Macros
B) Omni-Channel
C) Knowledge Component
D) Escalation Rules

3. The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.
What report type would this be?

A) Bucket Report
B) Matrix Report
C) Joined Report
D) Summary Report

4. The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

A) Build a new custom object.
B) Add a service contract to the record.
C) Turn on Service Cloud.
D) Use entitlement management.

5. The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.
What tool should the administrator use?

A) Mass Update
B) Bulk API
C) Data Import Wizard
D) Quick Create

Solutions: