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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

Question 1

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

A. Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.
B. Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
C. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
D. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

Question 2

Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A. Generate a new profile that grants access to the Order object and assign it to the field service users.
B. Provide the field service team with CPQ licenses to view Order data.
C. Generate a new permission set that grants access to the Order object andassign it to the field service users.
D. Provide the field service team witha Sales Cloud license to view Order data.

Question 3

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
B. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
C. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
D. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

Question 4

Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?

A. NTO should set up an Operations team within ITto ensure proper management of the integrations going forward.
B. NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.
C. NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.
D. NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.

Question 5

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

A. Use the last sprint of the release to stabilize it and eliminate identified issues.
B. Utilize the last sprint to include functionality that was missed from previous sprints.
C. Create a regular sprint cadence across the different teams to demonstrate new functionality.
D. Fix the scope of the sprint during release planning regardless of how long it takes.

Solutions: