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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?

A) Custom objects are supported only for Flex template types.
B) Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.
C) Rich text area fields are only supported in Flex template types.

2. The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

A) Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
B) Turn off the Einstein Trust Layer and turn it on again.
C) Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

3. Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?

A) Topic Name and Scope
B) Classification Description and Scope
C) Topic Name and Classification Description

4. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Plan Canvas
B) Agent Settings
C) Event Logs

5. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?

A) User Utterances dashboard
B) AI Audit & Feedback Data dashboard
C) Agent Event Logs dashboard

Solutions: