Oracle 1z0-325 Value Pack (Frequently Bought Together)

During your customers' busiest hours, it is common for a supervisor to move agents from one queue to another to attend to more critical incidents.
Which four options allow the supervisor to meet this Requirement? (Choose four.)

• A. The supervisor could manually change the queue of a group of incidents to the queue the agents are working.
• B. The supervisor can delete a queue, so any incidents in that queue will requeue.
• C. The supervisor could include or exclude queues from the agent's profile and the agent can log out and log back in.
• D. Agents have access to a custom report that can filter and display all queues as directed by the supervisor.
• E. Agents can log out of the console and log in again with a different user account with access to the needed queue.
• F. The supervisor adds a business rule that sets the queue.
• G. Agents can remove SLAs from the Organization records.

You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?

• A. %create incident%
• B. %create% & %incident%
• C. %create%incident%
• D. %create% | %incident%
• E. create%incident

Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

• A. an email agent enabled on the Social Monitoring profile
• B. Self Service for Facebook enabled and deployed
• C. a Company Fan page on Facebook
• D. a personal Facebook page
• E. a "Facebook Channel" created and assigned to a profile

When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report. (Choose two.)

• A. Non Selectable Filters
• B. Schedules
• C. Graphs
• D. Permissions
• E. Report Heading
• F. Column Headings

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)

• A. Create a conditional answer status and assign it to the answers.
• B. Assign the access level without interface to the answer.
• C. Create an access level without interface visibility.
• D. Assign both access levels to the answer access level.
• E. Create a conditional section with the answer and select an access level without interface visibility.
• F. Create a conditional section with the answer and select an access level with interface visibility.