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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. No standard reports on milestones are provided.

Question 2

In which three situations can default coverage be applied?

A. for a specific period of time
B. for a specific SR category
C. globally, to all service requests that do not have any other coverage
D. to a specific customer account
E. for a specific SR status

Question 3

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Question 4

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Do not choose any optional criteria columns.
C. Choose all optional result columns.
D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Question 5

Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Solutions: