Oracle 1Z0-1064-26 Value Pack (Frequently Bought Together)

Which two options are true about reporting on milestones?

• A. Administrator-defined milestone data is not included in Analytics.
• B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
• C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
• D. No standard reports on milestones are provided.

In which three situations can default coverage be applied?

• A. for a specific period of time
• B. for a specific SR category
• C. globally, to all service requests that do not have any other coverage
• D. to a specific customer account
• E. for a specific SR status

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
• B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
• D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
• B. Do not choose any optional criteria columns.
• C. Choose all optional result columns.
• D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Which three statements are true?

• A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
• B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.