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Apple Macintosh Service Certification Sample Questions:

1. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011

A) Squeezing the cell packs
B) Tightening the battery screws only finger tight
C) Handling by the edges
D) Use both hands when removing the battery

2. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Your hands, no tools are required for this procedure
B) Philips #00 screwdriver
C) Mac mini (Mid 2010) Logic Board Removal Tool
D) Putty knife

3. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of the hard disk are read into RAM before sleep.
B) The contents of the hard disk are encrypted before sleep.
C) The contents of RAM are written to NVRAM before sleep.
D) The contents of RAM are written to hard disk before sleep.

4. Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A) Measure AC current going to an optical drive.
B) Measure digital signals on the main processor.
C) Measure logic board battery voltage.
D) Measure high voltage going to a CRT.

5. Apple sells customer information to other marketers.

A) False
B) True

Solutions: