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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was beinhaltet der Zweck der Praxis des „Release-Managements“?

A) Sicherstellen, dass Informationen zu Diensten verfügbar sind
B) Neue Software in Live-Umgebungen verschieben
C) Neue Funktionen zur Nutzung verfügbar machen
D) Änderungen werden zum Fortfahren autorisiert

2. Welcher externe Input ist für die Service-Wertschöpfungskette erforderlich?

A) Ein Gesamtplan
B) Die Aktivität „Verbesserung“ der Wertschöpfungskette
C) Rückkopplungsschleifen
D) Kundenanforderungen

3. Welche Vorgehensweise hat den Zweck, den normalen Dienstbetrieb so schnell wie möglich wiederherzustellen?

A) Bereitstellungsverwaltung
B) Problemmanagement
C) Lieferantenmanagement
D) Vorfallmanagement

4. Identifizieren Sie das fehlende Wort im folgenden Satz.
Eine Kundendefinition ist das [?] für einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung.

A) Anforderungen
B) Produkte
C) Ressourcen
D) Lieferanten

5. Welcher Begriff bezieht sich auf Service-Levels, die auf die Bedürfnisse der Service-Konsumenten abgestimmt sind?

A) Kosten
B) Garantie
C) Serviceverwaltung
D) Dienstprogramm

Solutions: