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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Predictive Trunk Groups
B) Visitor Engagement Language
C) Outcomes
D) Journey Timeline

2. In a Genesys Cloud queue configured with Predictive Routing, what occurs if the AI model cannot determine a high-confidence match?
Response:

A) Routing falls back to the standard method
B) The queue is paused automatically
C) The interaction is sent to voicemail
D) The agent selection is made randomly

3. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Predictive models trained on historical data
B) Real-time IVR keyword detection
C) Randomized agent rotations
D) Predefined agent priorities

4. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Define success events (e.g., form submission)
B) Enable conversion tracking
C) Set threshold values for agents
D) Choose outcome categories

5. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Manual routing overrides
B) Predictive model source code
C) Export to Excel or CSV
D) Visualization in historical dashboards

Solutions: