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Cisco CCIE SP Operations Written Sample Questions:

1. Which of the following is not a network-device-level performance metric?

A) latency
B) input queue drops
C) memory
D) CPU

2. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations
center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which four initial questions should you ask to help isolate the problem? (Choose four).

A) Does the call manager use a Solaris or Linux operating system?
B) Is the latest anti-virus software installed on the call manager?
C) Are some or all VoIP customers affected?
D) How did the customers call the sen/ice desk without dial tone?
E) What changes were made last night?
F) Do affected customers have anything in common (e.g., country/area code, geographical area)?
G) What time did customers first report the problem?

3. Refer to the exhibit.

The network diagram shows a video service provider. The IPTV video source is connected to R1, whereas the clients are connected to R6. Traffic flows from R1 to R6 both as unicast as well as multicast. Unicast traffic load is greater than multicast by several orders of magnitude. There are two paths from R1 to R6, each of them traverses through the R3 router. The path R1-R2-R3-R6 has a lower OSPF cost path compared to R1-R5-R4-R3-R6. The service provider took into account several design criteria and implemented TE tunnels with forwarding adjacency between R1 and R3 both from the perspective of load sharing as well as for fast reroute. Bringing up TE tunnels had the affect of dropping multicast traffic at the R3 router. On troubleshooting the issue, you noticed that the OSPF route to the source of multicast traffic was being learned over the TE tunnel, and this has caused the RPF check to fail.
Considering this problem, what are two solutions to prevent multicast traffic from being affected by the RPF check failing due to the TE tunnel? (Choose two.)

A) Enable PIM on the TE tunnel on both of the headend routers.
B) Enable on the core facing links a new routing protocol such as another OSPF process or ISIS.
C) Configure the TE tunnel to use autoroute announce as opposed to forwarding adjacency, and circumvent the RPF problem by using the multicast-intact command.
D) Create a static mroute on R3 with the RPF pointing to the TE tunnel.
E) Use multitopology routing if the software supports it.
F) Use multicast-intact with forwarding adjacency.

4. You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that was mistakenly shut down. What should you do first?

A) Make sure that this incident is managed and that it is being fixed as soon as possible.
B) Try to identify other potential problems in the network that are similar to the one that has just been identified.
C) Escalate this incident as a problem.
D) Set a maintenance window to do a no shutdown command on the port.

5. A rollout plan from engineering has been sent to the NOC for deployment. Part of the plan involves a complex software upgrade to a network element. The method of procedure provided by engineering is nearly 100 individual steps long. Where do you expect to find backout procedures to be specified?

A) after every 20 (+/- 5) steps
B) after the method of procedure is completed
C) after each step that causes a change to the network
D) both after the midway point and after the method of procedure is completed
E) after the midway point

Solutions: