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BlackBerry 10 Support Specialist Sample Questions:

1. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Help
B) BlackBerry Resource Kit
C) BlackBerry Expert Support Center
D) BlackBerry Knowledge Base

2. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Application is over 50MB
B) Mobile network is disabled
C) Use Wi-Fi' is enabled
D) Application is over 25MB

3. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
B) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
C) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
D) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.

4. Which option from the Setup application would you use to migrate from an existing Blackberry 10 (BB10) device to a new Blackberry 10 device?

A) Device Switch
B) BlackBerry App World
C) Accounts
D) BlackBerry Protect

5. A user is prompted to select personal or work buttons on the homescreen. What prompted this change?

A) Desktop Synchronization
B) Enterprise Activation created a work perimeter
C) Carrier provisioning
D) Installing BlackBerry World business applications

Solutions: