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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which command would you use to test event services?

A) check_pds
B) enclient
C) check_mts
D) dataclient

2. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) lines configured in dgswitch.cfg
B) PORTS in master.cfg
C) MAXHIDSLOTS in master.cfg
D) OPERATORS in master.cfg

3. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) soe_log
B) account.log
C) cron
D) cd.log
E) dccs_logfile

4. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When opt-out happens, transfer to : Transfer to an outbound job
B) When an opt-out happens, transfer to .. : Transfer to a VDN
C) Opt-out Digit: 5
D) Message to be played when opt-out fails : 1
E) Opt out Digit: #

5. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
B) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
C) Add the area code and prefix "720:435" to K - Mountain No Daylight.
D) Add the area code "720" to K - Mountain No Daylight.
E) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.

Solutions: