Avaya 3305 Q&A - in .pdf

  • Exam Code: 3305
  • Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
  • Q & A: 64 Questions and Answers
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Avaya 3305 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture and Licensing20%- AEP solution architecture and components
- POM components and features
- Licensing requirements for AEP and POM
- Deployment models and zones
Topic 2: Configuration25%- Voice, email, SMS, and speech server integration
- Media Processing Platform (MPP) configuration
- POM campaign creation and rules
- Experience Portal Manager (EPM) setup
Topic 3: Installation20%- System requirements for AEP and POM
- Database installation and setup
- Installation procedures for AEP and POM
- High availability configuration
Topic 4: Administration15%- User account and access management
- Reporting and scheduling
- Call flow management
Topic 5: Maintenance and Troubleshooting20%- Backup and restore procedures
- Diagnosis and resolution of common issues
- Software updates and patching
- Monitoring tools and logs

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

  • A. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
  • B. Verify that the WebLM license is not expired arid verify if you have configured the required number
  • C. Verify that the Media Processing Platform (MPP) is operational
  • D. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
  • E. Verify that the Short Message Service (SMS) server is not down.
Answer: B,C
Question #2

You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)

  • A. /var/llb/pgsql/data
  • B. /home
  • C. /opt.Tomcat/apache-tomcat-6.0.32/webapps
  • D. /var/spool/mail
  • E. /opt/Avaya/InstallAgent/download
Answer: A,B,E
Question #3

After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

  • A. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
  • B. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
  • C. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
  • D. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
Answer: C
Question #4

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

  • A. ICR Core performs polling and provides routing information, but the cache is not updated.
  • B. ICR Core provides routing information from the cache. It then performs polling and updates the cache.
  • C. ICR Core performs polling and updates the cache. II then provides routine) information to this call.
  • D. IRC Core will not perform polling. It provides routing information from the cache.
Answer: D
Question #5

You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)

  • A. Restart the vpms service on the Experience Portal Manager (EPM).
  • B. Restart the avpSNMPAgentSvc on the EPM.
  • C. Reconnect each Media Processing Platform (MPP) with the EPM.
  • D. Install a new license file on the EPM.
  • E. Restart the MPP service from the EPM.
Answer: A,B,C

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