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Introduction to Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
The Service Mapping (CIS-SM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified SM Implementation Specialist. The Service Mapping (CIS-SM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SM applications.
This CIS-SM exam test is intended for SM implementation specialists and shows how components of SM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Service Mapping. This exam is divided into 5 different modules. Check out the CIS-SM practice exams for a better understanding of how these modules are spread in the exam.
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NEW QUESTION 25
Which one of the following represents what the MID stands for in MID Server?
- A. Management, Instrumentation, and Discovery
- B. MID is not an acronym.
- C. Management, Integration, and Discovery
- D. Monitoring, Instrumentation, and Discovery
- E. Monitoring, Integration, and Discovery
Answer: A
NEW QUESTION 26
When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?
- A. Filter Table
- B. Match
- C. Set Parameter Value
- D. Merge Table
Answer: B
NEW QUESTION 27
Which one of the following is a valid format when entering SSH Private Key credentials?
- A. PGP
- B. PEM
- C. PMI
- D. PDP
Answer: B
NEW QUESTION 28
In Service Mapping, which one of the following is true if a target host is already discovered and in the CMDB?
- A. The host will be immediately rediscovered, but only the changes will be updated in the CMDB during Service Mapping discovery.
- B. The host will not be rediscovered during Service Mapping discovery.
- C. The host will be deleted in the CMDB and a new host record will be created during Service Mapping discovery.
- D. The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.
Answer: A
NEW QUESTION 29
When running Service Mapping discovery, which of the following represents the root cause of the error?
"Failed to access target system. Access is denied"
- A. SSO authentication error
- B. Windows authentication error
- C. CLI permissions error
- D. Applicative permissions error
Answer: A
NEW QUESTION 30
In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?
- A. Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.
- B. Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.
- C. Identification Sections are executed randomly and the data gathered by the successful sections are merged.
- D. Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.
Answer: C
NEW QUESTION 31
When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?
- A. Set variable
- B. Create connection
- C. Match
- D. Parse file
Answer: D
NEW QUESTION 32
Which one of the following describes when the MID Server config.xml file is read and used?
- A. Config.xml file updated and saved
- B. MID Server application start
- C. Config.xml file created and saved
- D. MID Server application stop
Answer: C
NEW QUESTION 33
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?
- A. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
- B. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.
- C. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
- D. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
Answer: A
NEW QUESTION 34
Which one of the following describes how a MID Server communicates with a ServiceNow instance?
- A. Initiates on HTTP
- B. Initiates on HTTPS
- C. Responds on HTTP
- D. Responds on HTTPS
Answer: B
NEW QUESTION 35
Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?
- A. Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.
- B. All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.
- C. Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.
- D. All three MID Servers will be used during the Port Scan phase and all three will be used during the classification phase.
Answer: D
NEW QUESTION 36
In Pattern Designer, which one of the following best describes the Create Connection step?
- A. Provides information about integrations to the host
- B. Provides information about relationships between cluster members
- C. Provides information about relationships between the host and installed software
- D. Provides information about outbound connections to other CIs
Answer: D
NEW QUESTION 37
Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?
- A. The Apache Web Server CI will be reclassified as a Web Server CI.
- B. A duplication error will occur.
- C. The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.
- D. A new Apache Web Server CI is created.
Answer: C
NEW QUESTION 38
In Service Mapping, which one of the following can be useful in determining which Patterns, Identification Sections, Connection Sections, and Steps are tried?
- A. Workflow Log
- B. System Log
- C. Discovery Log
- D. ECC Log
Answer: C
NEW QUESTION 39
After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?
- A. Completed
- B. Review
- C. Approve
- D. Fix
- E. Map
Answer: D
NEW QUESTION 40
You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?
- A. No Connection Section is defined for Apache to Tomcat.
- B. No Tomcat CI Type is defined.
- C. Process is offline for Tomcat.
- D. No Identification Rule is defined for Tomcat.
- E. Credentials are not configured for Tomcat.
Answer: A
NEW QUESTION 41
Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?
- A. CIs defined directly in Server [cmdb_ci_server] table and all parent classes
- B. CIs defined directly in Server [cmdb_ci_server] table and all child classes
- C. CIs defined directly in the Server [cmdb_ci_server] table
Answer: C
NEW QUESTION 42
In Event Management, which of the following rules allows for automatic task creation?
- A. Alert Management
- B. Alert Correlation
- C. Event
- D. Task
Answer: A
NEW QUESTION 43
Within the CMDB, all application CI Types/Classes are children of which parent class?
- A. Application [cmdb_ci_appl]
- B. Licenses [cmdb_ci_license]
- C. Installed Software [cmdb_ci_installed_software]
- D. Database Instance [cmdb_ci_db_instance]
- E. Software [cmdb_ci_software]
Answer: A
NEW QUESTION 44
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
- A. For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.
- B. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.
- C. For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.
- D. For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.
Answer: C
NEW QUESTION 45
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)
- A. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
- B. Scripting capabilities with respect to Unix and Windows commands
- C. Sufficient skills to build an enterprise web site
- D. Understanding of XML, Regex, Delimited text, and JSON
- E. Intermediate or above Windows and Unix administration skills
- F. Understanding of relational database theory
Answer: A,B,D,E
NEW QUESTION 46
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
- A. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.
- B. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.
- C. For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.
- D. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.
Answer: B
NEW QUESTION 47
Which one of the following is the most common risk that can negatively impact a Service Mapping engagement?
- A. MID server resource requirements are beyond capacity of the customer.
- B. Customer security team is not made aware early enough in the engagement of the credential requirements.
- C. Customer is not using Active Directory for credential authentication.
- D. The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.
Answer: D
NEW QUESTION 48
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
- A. CI Type/Table
- B. Identification Rule
- C. Process Classifier
- D. Application Service
Answer: A
NEW QUESTION 49
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