[Jan-2022] Dumps Practice Exam Questions Study Guide for the 3313 Exam
3313 Dumps with Practice Exam Questions Answers
Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 39
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. SIP
- B. AML
- C. H.323
- D. TLS
Answer: D
NEW QUESTION 40
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The TFE service fails to start and calls are not processed.
- D. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
Answer: D
NEW QUESTION 41
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. SIP Gateway Manager
- C. Back-to-Back User Agent (B2BUA)
- D. SIP Redirect Server
Answer: A
NEW QUESTION 42
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration configuration > CCMA User Migration
- C. Manager Administration > User accounts
- D. CCMA > User Logins
Answer: A
NEW QUESTION 43
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- B. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- C. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Answer: B
NEW QUESTION 44
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. Avaya Aura Media server
- B. SIP Gateway manager
- C. Session Manager
- D. Contact center Media services
Answer: D
NEW QUESTION 45
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
- A. Real Time Usage Active License Percentage
- B. Avaya MS Nodal Licensing alarms are disabled by default.
- C. Licenses Exhausted
- D. Usage above threshold
- E. Windows Event Viewer\Windows Logs\Applications and Services
Answer: C,D
NEW QUESTION 46
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. Microsoft Virtual Server
- B. XenSecure Xen 3.1.2
- C. Microsoft Hyper-V
- D. VMWare vSphere 3.0
- E. VMWare vSphere 4.0
Answer: C,E
NEW QUESTION 47
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarm Viewer in the AAMS server utility
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
Answer: B
NEW QUESTION 48
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. All SIP signalingand RTP streams will go to the active and standby server.
- B. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- C. All SIP signaling and RTP streams will go to the Active server.
- D. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
Answer: A,B,C
NEW QUESTION 49
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center Overview and Specification
- C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
Answer: A
NEW QUESTION 50
At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
- A. User Agent
- B. Back to-Back User Ag
- C. SIP Gateway Manager
- D. SIP Gateway
- E. SIP Server
Answer: A
NEW QUESTION 51
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT TAPI Connector
- B. NCCTDALS
- C. NCCT Service
- D. NCCT SMON
- E. NCCT OI Service
Answer: A
NEW QUESTION 52
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 90%
- B. 80%
- C. 85%
- D. 95%
Answer: A
NEW QUESTION 53
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- B. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- C. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- D. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
Answer: A
NEW QUESTION 54
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Closed
- B. New
- C. Abandoned
- D. Waiting
- E. Oldest
Answer: B,C,D
NEW QUESTION 55
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Gateway Manager
- C. SIP Computer Telephony Integration (CTI)
- D. SIP Redirect Server
Answer: A
NEW QUESTION 56
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Severity
- B. Event ID
- C. Event Class
- D. Event Session
Answer: B,C,D
NEW QUESTION 57
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