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NEW QUESTION 41
An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school.
Which solution should the consultant recommend?
- A. Tableau Prep Builder
- B. Einstein Prediction Builder
- C. Einstein Next Best Action
- D. Advisor Link Pathways
Answer: B
NEW QUESTION 42
The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?
- A. Tableau CRM
- B. Einstein Prediction Builder
- C. Insights Platform Data Integrity
- D. Nonprofit Success Pack
Answer: D
NEW QUESTION 43
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?
- A. Alert Reason
- B. Success Plan Type
- C. Appointment Topic
- D. Case Status
Answer: C
NEW QUESTION 44
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors.
Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
- A. SetView Dashboard As to the dashboard viewer and share it with program directors.
- B. Set View Dashboard As to the Dean and share it with program directors.
- C. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
- D. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
Answer: D
NEW QUESTION 45
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?
- A. Salesforce Data Management Platform
- B. Marketing Cloud Business Unit
- C. Einstein Account-Based Marketing
- D. Pardot Business Unit
Answer: B
NEW QUESTION 46
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.
- A. Projects allow only a few participants.
- B. Projects focus on replacing paid solutions.
- C. Projects are owned solely by Salesforce.org.
- D. Projects go through a Salesforce Security review.
Answer: A
NEW QUESTION 47
A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
What should the consultant do first lo assess the situation?
- A. Install EDA into one of the production environments.
- B. Document solution requirements from the groups involved.
- C. Submit a Salesforce Support case to merge orgs.
- D. Create a new Salesforce org using EDA as the foundation.
Answer: A,C
NEW QUESTION 48
A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce.
Which EDA object should a consultant use to meet this requirement?
- A. Success Team
- B. Affiliation
- C. Attribute
- D. Program Plan
Answer: D
NEW QUESTION 49
A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?
- A. Appointment Scheduling
- B. Assignment Rules
- C. Queue Management
- D. Success Teams
Answer: C
NEW QUESTION 50
A university's Study Abroad office getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure which metrics to use to determine whether the implementation project is successful.
Which two metrics should the consultant recommend?
Choose 2 answers.
- A. Time saved when creating business reports
- B. Volume of emails to the office
- C. Percentage of staff logins each month
- D. Number of student phone inquiries
Answer: A,B
NEW QUESTION 51
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help them build a CRM Strategy.
What are two recommendations the consultant should make to meet this requirement?
- A. Implement Nonprofit Success Pack.
- B. Define organizational objectives.
- C. Start solution design during a discovery session.
- D. Prioritize the organization's initiatives.
Answer: B,C
NEW QUESTION 52
A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?
- A. Course Connections with Academic Program
- B. Term Grades with Contact
- C. Education History with Account
- D. Program Enrollment with Contact
Answer: B
NEW QUESTION 53
The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.
- A. Live Chat
- B. Knowledge
- C. Bots
- D. Queues
Answer: A,C
NEW QUESTION 54
The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?
- A. Administrative Account
- B. Person Account
- C. Household Account
- D. Standard Account
Answer: C
NEW QUESTION 55
A partner wants to self-certify that its app complies with Education Data Architecture (EDA) .............. The partner needs to ............ its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and ........................... EDA objects.
What are two key objects used with EDA?
Choose 2 answers.
- A. Attribute
- B. Account
- C. Opportunity
- D. Affiliation
Answer: C,D
NEW QUESTION 56
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?
- A. Build applicable API customizations.
- B. Map Salesforce custom objects to EDA objects.
- C. Choose a middleware tool to integrate EDA.
- D. Export all existing Salesforce data.
Answer: B
NEW QUESTION 57
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
- A. Education Data Architecture requires a Community license.
- B. The business user case requires a full Salesforce license.
- C. Unlimited Edition requires a full Salesforce license.
- D. The business user case requires a Lighting Platform Plus license.
Answer: C
NEW QUESTION 58
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Work.com Command Center operates in a separate org.
- B. Use third-party app from AppExchange.
- C. Leverage Student Success Hub.
- D. Install Work.com Command Center in existing org.
Answer: B
NEW QUESTION 59
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