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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 40
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Transform
- C. DataRaptor Turbo
- D. DataRaptor Extract
Answer: D
NEW QUESTION 41
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
- A. Use location and past usage to determine the monthly cost for an energy product.
- B. Use rules to determine eligible insurance products based on a house's address and age of the building.
- C. Use the product color and capacity to determine the price of a product.
- D. Use risk factors for an insured item to determine different insurance product options.
- E. Use a house's address, size, and age of the building to determine an insurance premium.
Answer: A,C,D
NEW QUESTION 42
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Create new LWC templates for branding and styling
- B. Implement FlexCards and OmniScripts for the front-end
- C. Replace existing APEX using DataRaptors and HTTP Actions
- D. Use existing APEX classes as data sources
Answer: B,C
NEW QUESTION 43
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Terms and Conditions for each policy
- B. Policies including type, issue date, amount
- C. Customer name, title, phone, email
- D. Guided troubleshooting process
Answer: B,C
NEW QUESTION 44
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. The FlexCard Wizard
- B. Lightning web components used in FlexCards
- C. Newport Design System used in FlexCards
- D. The FlexCard Designer
Answer: C,D
NEW QUESTION 45
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Multiple OmniStudio Actions that invoke separate OmniScripts
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: C
NEW QUESTION 46
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Combine requests into a single response
- B. Read and write data to Salesforce
- C. Read and write data to external systems
- D. Transform data
Answer: B,D
NEW QUESTION 47
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. DataRaptor Transform
- B. OmniStudio Action
- C. DataRaptor Turbo
- D. Calculation Matrices
Answer: D
NEW QUESTION 48
Which of the following is a key difference between Integration Procedures and DataRaptors?
- A. DataRaptors can invoke multiple actions in a single server call.
- B. DataRaptors can access data from external sources.
- C. Integration Procedures can access data from external sources.
- D. Integration Procedures can retrieve data from multiple related objects.
Answer: C
NEW QUESTION 49
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Create two states, one for mobile devices and another for non-mobile devices
- B. Enable the Responsive feature on the Product Name and Model field elements
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Mobile-First feature in FlexCard settings
Answer: B
NEW QUESTION 50
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Use a DataRaptor Transform to standardize the data format.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Add an address typeahead element to all the OmniScripts.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 51
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. Integration Procedure
- B. Calculation Procedure
- C. DataRaptor Load
- D. DataRaptor Extract
Answer: A
NEW QUESTION 52
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Conditional View
- B. State
- C. Styling
- D. Flyouts
Answer: A
NEW QUESTION 53
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows text concatenation using algebraic operators
- B. Allows AI integration to calculate next best offer using policy attributes
- C. Allows aggregate functions
- D. Allows multiple versions that will execute based on when the request is made
Answer: A
NEW QUESTION 54
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers
- A. Radio Group
- B. Text Area
- C. Headline
- D. Range
- E. Email
Answer: A,B,E
NEW QUESTION 55
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Edit Block
- B. Remote Action
- C. Response Action
- D. Datatable
Answer: A,C
NEW QUESTION 56
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