Microsoft 70-404 Q&A - in .pdf

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 23, 2026
  • Q & A: 165 Questions and Answers
  • Printable Microsoft 70-404 PDF Format. It is an electronic file format regardless of the operating system platform.
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Microsoft 70-404 Q&A - Testing Engine

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 23, 2026
  • Q & A: 165 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.99
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. CI classes and relationships
    • 2. Discovery and synchronization
      Topic 2: Reporting and Data Warehouse- Reporting configuration
      • 1. SSRS integration
        • 2. Standard and custom reports
          Topic 3: Security and Access Control- User roles and permissions
          • 1. Active Directory integration
            • 2. Role-based access control (RBAC)
              Topic 4: Service Desk and Incident Management- Incident management workflow
              • 1. Incident lifecycle configuration
                • 2. Work item templates and queues
                  - Problem management
                  • 1. Root cause analysis processes
                    • 2. Problem record handling
                      Topic 5: Service Catalog and Request Fulfillment- Service offerings
                      • 1. Request offerings configuration
                        • 2. Service request workflows
                          Topic 6: Deploying and Configuring System Center Service Manager- Management packs configuration
                          • 1. Service Manager data warehouse integration
                            • 2. Importing and customizing management packs
                              - Installation and initial configuration
                              • 1. Prerequisites and system requirements
                                • 2. Service Manager management server setup

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