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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on PC Analysis.
B) Open Analyst, then click on Scheduler.
C) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
D) Call support to have the cron file revised.
E) Open Editor, then click on Scheduler.

2. From where can you run the backup complete system?

A) Administrator Main Menu
B) Campaign Monitor
C) Supervisor Main Menu
D) Campaign Analyst

3. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Check to see if a data store file was created with yesterday's date.
B) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
C) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
D) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
E) Restore the database backup from yesterday.

4. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
B) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
C) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
D) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
E) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.

5. What does Native Voice and Data Transfer do?

A) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound job to an outbound job.
D) Allow a Blind Transfer to a Supervisor's phone.

Solutions: