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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
B) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
C) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
D) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.

2. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) The Scheduling Policy Used field is blank.
B) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.
C) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
D) Most service appointments have the same priority.

3. Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A) Service Appointment inventory
B) Products Consumed on Work Orders
C) Work Order inventory
D) Products Consumed on Work Order Line Items

4. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Capacity-based scheduling is supportedfor Service Crews.
B) A service resource can only be 2 member of 2 single Crew
C) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
D) The Preferred Resource service objective is ignored for active Crew Members.

5. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

A) Add the Related Asset related list to the Asset Page and configure the Product Request object
B) Add the field history tracking related list to the Asset Page and configure the Product Request object,
C) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
D) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

Solutions: