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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) one Set Property component
B) four Set Property components
C) four Group By components
D) one Group By component

2. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A) Very Poor
B) Good
C) Poor
D) Fair

3. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

4. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Dispute handling strategy
B) Interaction history
C) Call intent detection
D) Offers ranking

5. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A) Proposition Data
B) None, properties are available
C) Set Property
D) Data Import

Solutions: