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EXIN ITIL Foundation Sample Questions:

1. What is the primary focus of business capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

2. What BEST defines serviceability?

A) The part of the business process that is critical to providing the service
B) How quickly a service or component can be restored to normal working order
C) How long a service or component can perform its agreed function without failure
D) The ability of a third-party supplier to meet the terms of its contract

3. Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

A) Perform
B) Do
C) Measure
D) Implement

4. What is the PRIMARY process for strategic communication with the service provider's customers?

A) Business relationship management
B) Service catalogue management
C) Service desk
D) Service portfolio management

5. What should a service always deliver to customers?

A) Applications
B) Resources
C) Infrastructure
D) Value

Solutions: