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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Interactions
C) Wfm
D) eLearning

2. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) It provides Access to veinte.com/wfo to activate the license.
B) It requires both the License Reference number (LRN) and license registration key
C) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
D) In case of multiple servers, it is just one XML license file.
E) The license site requires the license registration key and Avaya Purchase Order (APO) number

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Interactions
C) Wfm
D) eLearning

4. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Scorecards Reports
B) It is required for Forecasting and Scheduling Reports
C) It is required for Customer Feedback reports
D) It is required for System logging reports
E) It is required for Workforce Management (WFM) reports.

5. The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A) Create users
B) Manage entities withassignmentmanager
C) Create Organizations and groups
D) Create roles

Solutions: