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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Workforce Management
B) Quality Management Edition
C) Recorder Edition
D) Desktop Trigger
E) Standard Edition

2. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Quality Management Edition
C) Recorder Edition
D) Desktop Trigger
E) Standard Edition

3. Which of the following is the best description of the SIP Line Appearance feature?

A) Causes desk phones to present SIP call appearances the same as trunk line calls
B) Allows placement of SIP calls on selectable trunk line extensions
C) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
D) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
E) Permits instant two-way conferencing on SIP video endpoints

4. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A) Web communications
B) Supervisor actions
C) Live monitoring
D) Report creation
E) Inbound email processing

Solutions: