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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) Web session to the IP Office address
B) System Status Application
C) Call Status Application
D) Telnet session to the IP Office
E) SSH session to the IP Office address

2. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) System Status
C) System Monitor
D) Manager TFTP log
E) Phone Manager

3. What does "IMAP support" mean in the IP Office UMS service?

A) I can receive voicemail messages only using MS Outlook.
B) I can see/listen to voicemail messages by Web browser.
C) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
D) All messages are forwarded to my email account and deleted on my phone.
E) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.

4. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
C) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
D) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.

5. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
B) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
C) No, this feature only works using the Compact Contact Center.
D) Yes, but a supervisor has to install the CCV software.
E) Yes, provide the correct settings in Supervisor Views.

Solutions: