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EXIN ITIL Foundation Sample Questions:

1. Remediation planning is a key part of which process?

A) Capacity management
B) Availability management
C) Change management
D) Financial management for IT services

2. Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A) Reviewing measurements and metrics
B) Creating a baseline
C) Implementing service and process improvements
D) Defining measurable targets

3. Which one of the following is NOT an aim of the change management process?

A) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
B) To ensure the impact of changes are understood
C) To deliver and manage IT services at agreed levels to business users
D) To ensure that changes are recorded and evaluated

4. What should a service always deliver to customers?

A) Applications
B) Resources
C) Infrastructure
D) Value

5. Which of the following would be examined by a major problem review?
1 . Things that were done correctly
2 . Things that were done incorrectly
3 . How to prevent recurrence
4 . What could be done better in the future

A) All of the above
B) 1, 2 and 4 only
C) 2 and 3 only
D) 1 only

Solutions: