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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. To add value to the business, what are the four reasons to monitor and measure?

A) Evaluate; Direct; Justify; Improve
B) Validate; Direct; Justify; Improve
C) Validate; Direct; Justify; Intervene
D) Evaluate; Diagnose; Justify; Intervene

2. Which of the following do Service Metrics measure?

A) Infrastructure availability
B) The end to end service
C) Maturity and cost
D) Processes and functions

3. Which of the following activities is performed by application management?

A) Agreeing the service levels for the service supported by the application
B) Ensuring that the required functionality is available to achieve the required business outcome
C) Defining where the vendor of an application should be located
D) Deciding who the vendor of the storage devices will be

4. Which of the following is the BEST definition of the term service management?

A) The management of functions within an organization to perform certain activities
B) Units of organizations with roles to perform certain activities
C) A set of specialized organizational capabilities for providing value to customers in the form of services
D) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

5. Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

A) IT Service Continuity Management
B) Service Transition
C) Risk Management
D) Availability Management

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