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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Offers only simple inbound voice call routing and reporting
B) Provides rapid deployment targets
C) Is built for Avaya IX TM Workforce Engagement Select
D) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
E) Supports the distribution of on-premise and remote agents and supervisors

2. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Web communications
B) Supervisor actions
C) Quality management
D) Report creation
E) Inbound email processing

3. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Workforce Management
B) Quality Management Edition
C) Recorder Edition
D) Desktop Trigger
E) Standard Edition

4. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center agents
B) Contact Center directors and managers
C) Quality assurance managers and supervisors
D) Director of IT

Solutions: