Pegasystems PEGACPCSD24V1 Q&A - in .pdf

  • Exam Code: PEGACPCSD24V1
  • Exam Name: Certified Pega Customer Service Developer 24
  • Updated: Jul 22, 2026
  • Q & A: 0 Questions and Answers
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  • Exam Code: PEGACPCSD24V1
  • Exam Name: Certified Pega Customer Service Developer 24
  • Updated: Jul 22, 2026
  • Q & A: 0 Questions and Answers
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Data Integration15%- Data Management
  • 1. External storage configuration
  • 2. Configure data relationships
  • 3. Storage options
- Common Data Model
  • 1. Components of the Common Data Model
  • 2. Entities and Case Type relationships
  • 3. Purpose of the Common Data Model
Security10%- Application Security
  • 1. Customer data protection
  • 2. Role and privilege management
  • 3. Access control configuration
Case Management10%- Service Request Creation
  • 1. Control service request behavior through configuration
  • 2. Apply case creation best practices
  • 3. Create new service requests
Business Rules15%- Decisioning and Automation
  • 1. Implement decision logic
  • 2. Configure business rules
  • 3. Automate customer service processes
User Experience20%- Composite Desktop
  • 1. Define Composite best practices
  • 2. Create and manage Composite tabs
- Constellation User Experience
  • 1. Configure Constellation-based experiences
  • 2. Define Constellation UX best practices
Application Development15%- Architecture and Reuse
  • 1. Modular Enterprise Reuse
  • 2. Pega Center-out architecture
  • 3. Configure coexistence
Channels15%- Messaging AI
  • 1. Configure Messaging AI
  • 2. Configure Email Bots
- Customer Interaction Channels
  • 1. Configure Pega Call
  • 2. Benefits of Pega Digital Messaging
  • 3. Configure web messaging

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