Microsoft MB-910 Q&A - in .pdf

  • Exam Code: MB-910
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
  • Updated: Oct 13, 2026
  • Q & A: 161 Questions and Answers
  • Printable Microsoft MB-910 PDF Format. It is an electronic file format regardless of the operating system platform.
  • PDF Price: $59.99
  • Free Demo

Microsoft MB-910 Q&A - Testing Engine

  • Exam Code: MB-910
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
  • Updated: Oct 13, 2026
  • Q & A: 161 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.99
  • Testing Engine

Microsoft MB-910 Value Pack (Frequently Bought Together)

CPR Online Test Engine
  • If you purchase Microsoft MB-910 Value Pack, you will also own the free online test engine.
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
  •   

About Microsoft MB-910 Exam

Knowing your weaknesses is the fastest route to fixing them. The online test engine for the Microsoft Dynamics 365 Fundamentals (CRM) exam points out your mistakes and reminds you to review them daily, and TorrentValid pairs it with 161 verified practice questions.

Microsoft MB-910 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Fundamentals (CRM)
Exam Number:MB-910
Exam Duration:60 minutes
Certificate Validity Period:Certification does not expire
Exam Price:$99 USD
Passing Score:700
Exam Format:Multiple-choice, Multiple-select
Related Certifications:Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Available Languages:Korean, Japanese, English, Chinese (Simplified)
Real Exam Qty:40-50
Sample Questions:Free Download MB-910 Actual tests
Exam Way:Online proctored exam available through Pearson VUE
Pre Condition:No formal prerequisites required; however, basic understanding of CRM concepts is recommended
Official Syllabus URL:https://learn.microsoft.com/en-us/certifications/exams/mb-910

Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe AI insights for customer service
  • 3. Describe Customer Service Historical analytics
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the case management capabilities
  • 2. Describe knowledge management capabilities
  • 3. Describe the omnichannel experience
Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the opportunity management workflow
  • 3. Describe the quote-to-cash workflow
- Describe the sales management capabilities
  • 1. Describe lead and opportunity management
  • 2. Describe forecasting
  • 3. Describe territory management
  • 4. Describe sales analytics
Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe connected Field Service and IoT integration
  • 2. Describe work order management
  • 3. Describe Resource Scheduling Optimization
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe the out-of-box entities
  • 2. Describe security roles and teams
  • 3. Describe the user experience
  • 4. Describe communications and collaboration
Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe lead management
  • 3. Describe account and contact management
- Describe the marketing capabilities
  • 1. Describe event management capabilities
  • 2. Describe email marketing features
  • 3. Describe the core capabilities of Dynamics 365 Marketing

What to Know Before Buying MB-910 Material

After each practice session, the online test engine records which questions you answered incorrectly and reminds you to revisit them in your next round. Reviewing your own mistakes daily shows you clearly where your weaknesses and strengths lie, so every session builds on the last instead of starting from scratch.

The Microsoft Dynamics 365 Fundamentals (CRM) exam contains 40-50 questions, and you will have 60 minutes minutes to complete them. Practicing the full volume under a timer is the closest thing to rehearsing the real exam.

Yes. The online test engine lets you set a time limit for each practice session, so you can train yourself to allocate minutes per question the way you will need to in the real MB-910 exam. Working under a clock at home makes time pressure on exam day feel routine rather than alarming.

The Microsoft Dynamics 365 Fundamentals (CRM) exam requires a score of 700 to pass, and the official registration fee is $99 USD. Since the exam fee is a real investment, thorough preparation is the most practical way to protect it.

The Microsoft Dynamics 365 Fundamentals (CRM) exam is scored on a scale where 700 is required to pass, and the official exam fee is $99 USD.

No formal prerequisites required; however, basic understanding of CRM concepts is recommended

You can confirm the current eligibility requirements on the official MB-910 exam page before you register.

The Microsoft Dynamics 365 Fundamentals (CRM) practice questions are organized around the official exam objectives. Key topics include:

  • Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%)
  • Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%)
  • Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) (25-30%)

Daily practice mapped to these topics keeps your preparation balanced across the whole syllabus.

This package includes 161 practice questions for the Microsoft Dynamics 365 Fundamentals (CRM) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:

Question #1

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.
You need to identify actions that affect lead scores.
Which two actions should you identify? Each correct answer is a complete solution.
NOTE: Each correct selection is worth one point.

  • A. event payments
  • B. form submissions
  • C. phone calls
  • D. webpage visits
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #3

You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #4

A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department.
The manager wants to improve productivity.
You need to recommend a solution.
Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #5

You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/

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