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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer potential, customer transaction capture, customer fulfillment.
B) Customer demographics, customer geography, customer affluence.
C) Customer returns, customer purchases, customer order changes.
D) Customer insight, customer value strategy, customer & partner engagement.

2. What are Smarter Commerce 'Sell' Offerings focused on?

A) Up-sell potential via outbound calling centers and automated dialers.
B) Optimize the customer experience, regardless of touchpoint, or mode of access.
C) Integrating the supply chain in order to support the selling process.
D) Driving the customer to the preferred enterprise sales channel.

3. What provides the capability to rapidly deliver new web concepts or delineated brand sites via asset sharing on a common platform?

A) Extended sites
B) Personalization
C) Partnership with affiliates
D) Social integration

4. Which one of these software solution components providing business capabilities is
NOT part of the 'Service' Offerings?

A) Unica
B) ILOG
C) IBM Case Manager
D) Retail Store Solutions

5. Which one of these analytic capabilities is NOT part of the 'Service' offerings?

A) Customer analytics.
B) Fulfillment analytics.
C) Purchase analytics.
D) Service analytics.

Solutions: