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HP Selling HP BSM Solutions Sample Questions:

1. Which question is best used to qualify an Application Performance management opportunity?

A) Have you automated your operational runbooks to enhance efficiency?
B) How often do customers complain about an application response time?
C) How do you ensure that your virtual server hosts are used to their maximum potential?
D) How do you handle Quality Assurance test management?

2. Which HP value statement will resonate with the persona involved in Network Management?

A) Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
C) Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
D) Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.

3. Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) How often do you update application revisions across your network?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) What percentage of your IT budget goes toward managing the infrastructure versus innovation?

4. Which customer challenge does BSM Network Management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to detect the root-cause of an application problem
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure

5. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
B) How do you market and promote the value that IT brings to your organization?
C) How do you continue to deliver applications and services that meet or exceed service level agreements?
D) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?

Solutions: