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HP Selling HP PPS ServiceOne Services Sample Questions:

1. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) 24 hour coverage, including holidays
B) An HP technician onsite next business day
C) Availability in over 150 countries
D) Accidental Damage Protection

2. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.
B) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable
C) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers

3. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?

A) 32%
B) 58%
C) 92%
D) 18%

4. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A) HP Accidental Damage Protection
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Custom Contractual Services

5. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is it to cover new equipment?
B) Would the customer fleet support solution benefit from onsite engineers?
C) Is there an RFP for services?
D) Does the customer environment contain multi-vendor equipment to support?
E) Would the customer benefit from an up-front payment?
F) Does the customer need to have one service agreement per serial number?

Solutions: