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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which action should you suggest to a customer before you go onsite to replace an intermittently failing hard drive?

A) Print all relevant error logs.
B) Create a user ID.
C) Back up important data.
D) Provide the login password.

2. The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

A) The customer should call HP to arrange a warranty extension.
B) The customer must pay for service and any parts required.
C) No option is available; the system is no longer supportable.
D) The customer must purchase an additional HP Care Pack.

3. The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?

A) Remove the third-party component.
B) Replace the third-party component.
C) Call the third-party vendor's support line.
D) Update the component drivers/software.

4. Which utility should be used to configure a WWAN device on an HP notebook?

A) HP Connection Manager
B) F10 Computer Setup Utility
C) HP Software Update Utility
D) Windows XP Zero Configuration Utility

5. Which HP option contains an integrated hard drive?

A) 3-in-1NAS Port Replicator
B) Advanced Port Replicator
C) Simple Port Replicator
D) Mobile Expansion Unit (MEU)

Solutions: