Salesforce FSL-201 Value Pack (Frequently Bought Together)

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

• A. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
• B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
• C. Define "cannot complete" as a pinned status for auto-dispatch services.
• D. Define "cannot complete" as a pinned status for scheduling and optimization services.

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

• A. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
• B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
• C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
• D. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

• A. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
• B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
• C. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
• D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

• A. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
• B. Create one Service Appointment and schedule it to two different Resources.
• C. Create two Service Appointments and schedule them to the same Resource.
• D. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

• A. Create custom reports and reference the Parent Asset and Root Asset fields.
• B. Use standard reports and reference the Parent Asset and Root Asset fields.
• C. Use the Assets without Products report.
• D. Enable and customize the View Asset Hierarchy action.