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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) knowledge-based systems
B) financial management
C) a customer relationship management system
D) runbook automation

2. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A service catalog for publishing self-help services to end users.
B) An incident handling capability.
C) Compliance support through e-Signature and e-Audit.
D) A scanning tool for identifying deployed IT infrastructure components
E) A common user interface and GUI editor.

3. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application engineers
B) Process experts
C) System engineers
D) Application specialists
E) Process owners

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) There are no special limitations. All required language supports can be installed using the product installation media.
C) If using MS SQL, only one language support can be installed -- either English or non-English.
D) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.

5. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) Database interface tables
B) Windows Communication Foundation
C) ODBC
D) Web services
E) CORBA

Solutions: