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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

A. Proceed with the workshop as scheduled with the stakeholders who are available.
B. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
C. Hold a one-on-one diagram session with each stakeholder before the workshop.

Question 2

The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?

A. Version control
B. Business backlog
C. Communication template

Question 3

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

A. Shadow the sales team to observe process for entering data into Accounts and Opportunities.
B. Understand and document the data quality issues reported by the data science team.
C. Meet with the executive leadership team to accurately understand the business need.

Question 4

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A. Define a common repository to hold all user stories and track changes over time.
B. Send emails to stakeholders with all of the changes to the user stories.
C. Allow each team member to merge all user stories at the end of user acceptance testing.

Question 5

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A. Login Link
B. Email Proof
C. 2 FA
D. Single Sign-On

Solutions: