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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

A) Configure connected app named B2C Commerce Loyalty Connector
B) Configure Loyalty Program preferences for B2C Commerce Site
C) Install Loyalty Management for B2C Commerce Package
D) Add Loyalty Management for Commerce Cartridge
E) Configure connected app named B2C Loyalty Connector

2. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) March 31 2024
B) March 16, 2020.
C) December 31, 2023
D) December 31, 2024

3. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Add the 'View Member Profile' component on the Contact record
B) Embed the 'Member Summary Embedded Dashboard on the Contact record
C) Add the 'Transaction Journals' related list to the Contact record
D) Embed the Member Service Manager Home Dashboard on the Contact record

4. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Create and implement a feature-rich Loyalty Member Mobile App
B) Enable Experience Cloud and customize the Loyalty Member Portal
C) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
D) Install the Salesforce Loyalty Member Mobile App

5. How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A) Use Marketing Cloud Server-Side JavaScript
B) Use Custom Apex code via a middleware ETL tool
C) Use Marketing Cloud Connect
D) Use Salesforce Customer Data Platform

Solutions: