Avaya 6202.1 Q&A - in .pdf

  • Exam Code: 6202.1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Sep 10, 2026
  • Q & A: 65 Questions and Answers
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Avaya 6202.1 Q&A - Testing Engine

  • Exam Code: 6202.1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Sep 10, 2026
  • Q & A: 65 Questions and Answers
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Avaya 6202.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Avaya Aura Contact Center Core System Architecture22%- Hardware & Operating System Deployment Prerequisites
  • 1. Windows Server platform compatibility specifications
    • 2. Network port, firewall and TLS certificate requirements
      - Core Server Component Roles & Interconnection
      • 1. SIP trunking and Aura Session Manager integration
        • 2. CCMS, CCMA, CCMM and CCT Component Functions
          Topic 2: Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
          • 1. Agent login, inbound/outbound call test procedures
            • 2. Log collection tools for connection and routing faults
              Topic 3: End-to-End Server Installation & Upgrade Procedures26%- Service Pack, Release Update and migration tasks
              • 1. Pre-upgrade backup and rollback planning
                • 2. Cross-version configuration migration utilities
                  - Sequential multi-server installation workflow
                  • 1. License Manager deployment and entitlement activation
                    • 2. CCMS database creation and post-install validation
                      Topic 4: Multimedia Contact Center (CCMM) Implementation16%- Email, chat and web contact channel configuration
                      • 1. Multimedia licensing and commissioning workflows
                        • 2. Multimedia workflow and contact distribution rules
                          - Third-party CRM and database integration interfaces
                          • 1. CTI toolkit and external data lookup configuration
                            • 2. Real-time reporting database connection setup
                              Topic 5: Contact Center Core Configuration & Agent Environment Setup24%- Call Routing, Skill Groups and Agent Partitioning
                              • 1. Skill, skillset and supervisor group administration
                                • 2. Agent desktop profiles and softphone provisioning
                                  - Queue management, routing scripts and vector processing
                                  • 1. Priority routing, wait treatment and overflow rules
                                    • 2. Open Queue licensing and feature activation

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