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What Is the Cisco 500-440 Exam?

The Cisco 500-440 test includes about 65-75 questions that the candidate needs to finish within 75 minutes. The questions come in the format of multiple-choice, drag-and-drop multiple response questions and fill in the blanks. The test is conducted by Pearson VUE, you can either take this exam online or in the test center. Moreover, you have to pay $300 to register for the exam. It is important to note that this exam result is valid for 2 years after which candidates need to take the exam again for recertification.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

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Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford

This book is a great guide for the candidates who are preparing for the Cisco 500-440 exam because it integrates the multiple components that help you learn a wide spectrum of business requirements. You will also get knowledge about application configuration, scripting, dial plans, reporting, IVR, and metrics using the UCCE systems. The candidates who prepare for the Cisco test using this edition will get great help in understanding the Cisco Contact Center Product portfolio and the clustered deployment model. Thus, this book can ultimately aid you in designing, implementing, and delivering the CM/IP and IVR solutions and allow you to effectively maintain UCCE deployments. Moreover, the candidates who already have knowledge of Cisco master the best practices for the call flow scripting and other mandatory topics covered in the actual exam including:

• Troubleshooting UCCE systems;
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