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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Sync Service
B) Provisioning Service
C) Licensing Service
D) Importer Service
E) Functional Service
F) Active Directory Synchronization Service

2. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems at the system parameter level.
B) Check Export to External Systems on the user's profiles.
C) Enable UDFon eachuser'sprofile.
D) Enable UDFthe system parameterlevel.

3. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) XML request is sent from the web to ACCCM Provisioning
B) SSH connection
C) Login to CM.
D) Add profile in CM.

4. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) .NET Framework 4.0
B) Microsoft MVC
C) Microsoft IIS
D) Microsoft Silverlight

5. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the ACCCMLocation tab under CM
B) in the ACCCM CFG tab under CM
C) in the cm Port SYS Params tab of the CFG tab
D) in the file NAV360_ProvisioningService.exe.config

Solutions: