Avaya 3001 Q&A - in .pdf

  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Jul 26, 2026
  • Q & A: 84 Questions and Answers
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  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Jul 26, 2026
  • Q & A: 84 Questions and Answers
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Avaya 3001 Exam Syllabus Topics:

SectionWeightObjectives
IP Office System Architecture & Hardware20%- Expansion Modules and Cards
- Licensing and Edition Types
- IP500v2 and IP500 Control Units
- SD Card Management and File Structure
System Configuration & IP Office Manager25%- Installation and Initial Setup
- User, Group and Extension Configuration
- Short Codes and ARS Dial Plans
- Trunk Configuration (Analog, ISDN, SIP)
Voice Messaging & Applications20%- System Status & Monitoring Tools
- Embedded Voicemail Configuration
- VoiceMail Pro Installation & Setup
- ContactStore Call Recording
Maintenance, Upgrades & Troubleshooting20%- Software & Firmware Upgrades
- Common Fault Diagnosis & Resolution
- Log Analysis and Diagnostics
- Backup and Restore Procedures
Networking & SCN15%- DHCP, DNS and QoS Configuration
- Small Community Networking (SCN)
- IP Trunks and Media Path

Avaya IP Office Configuration and Maintenance Sample Questions:

1. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A
20-channel SIP trunk on a dedicated 2 MR connection will be used.
The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest voice quality while keeping Voice Compression Modulo (VCM) resource use at a minimum.
Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.711 for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.729(a) for the SIP trunk and G.711 for the IP telephones
D) G.729(a) for the SIP trunk and G.729(a) for the IP telephones


2. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Pull out the card. Special shutdown is not required.
B) Use System Monitor to shutdown the card before removing the SD card.
C) Dial the shutdown short code to shutdown the card before removing the SD card
D) Use the Manager application to shutdown the card before removing the SD card.


3. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) A Standard 19" Rack
B) An IP400 Rack Mounting Kit
C) Yellow 2 meter interconnect cables
D) An Uninterruptable Power Supply


4. What does "IMAP support" mean in the IP Office UMS service?

A) All messages arc forwarded to a user e-mail account and deleted on their telephone.
B) A user ran receive voicemail messages only using MS Outlook.
C) A user can see/listen to voicemail messages via Web browser.
D) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
E) A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs running on their pc.


5. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
What is needed to accomplish this?

A) 1616 IP Phone with VPN software
B) VPN gateway for each remote worker
C) modified 46vpnsettings.txt file
D) modified 46xxsettings.scr file


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: E
Question # 5
Answer: B

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