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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which six actions can have a null value?

A) Set Mailbox
B) Set Category
C) Set Queue
D) Set SLAs
E) Set Fields
F) Set Disposition
G) Set Agent
H) Set Product
I) Set Assigned
J) Set Status

2. Which five practices deliver maximum reporting performance?

A) Using the complex expression operator instead of the like operator
B) Using the like operator instead of the complex expression operator
C) Configuring many-to-many joins
D) Providing values for runtime filters
E) Filtering on simple columns and not on expressions
F) Filtering on standard fields that are indexed
G) Using outer joins rather than inner joins when possible
H) Using fixed filters whenever possible
I) Providing default values for runtime filters
J) Filtering on expressions and not on simple columns
K) Using index custom fields as filters

3. Which three functions are not part of the math group of functions?

A) rand
B) lower
C) power
D) length
E) to_number
F) floor
G) round
H) truncate
I) bitand
J) ceiling

4. Which three features can be configured in advanced routing?

A) Queue segregation
B) Queue limit
C) Skill relaxation
D) Queue prioritization
E) Queue overflow
F) Skill time

5. Which setup sequence is used to give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) Profile > Navigation set > Staff Account
C) Navigation set > Profile > Staff Account
D) None. No sequence is required.

Solutions: